Trading Terms & Conditions
These terms and conditions will apply to all transactions placed online, by
e-mail, telephone or by post with Isec Solutions. Please read carefully before
placing any order. All contracts shall be governed by and construed in
accordance with English Law and any dispute between us will be resolved
exclusively in the courts of England and Wales. Nothing in these terms and
conditions will be deemed to affect your statutory rights. By using this site
you are agreeing to these terms and conditions'. All transactions with Isec
Solutions. will be governed by these terms and conditions.
All references to the 'company', 'us' or 'we' will refer to Isec Solutions. All
references to the customer shall mean the person or persons purchasing or
agreeing to purchase goods from the company. All references to the Web Site
shall include reference to all URL's owned by Isec Solutions.
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the
current rate unless clearly stated otherwise. It is our policy to offer goods
at the most reasonable price possible, however, if, due to circumstances beyond
our control, we deem it necessary to alter any advertised price, we reserve the
right to do so without prior notice.
We are pleased to accept orders by any of the following methods. Online
transaction (secure server), e-mail (unsecure), telephone, and post. All credit
/ debit card transactions are subject to validation checks and are authorised
by the card issuer. We accept MasterCard, Visa, Delta, Switch and Solo. If the
issuer of your card refuses to authorise payment to us, we will not be liable
for any delay and / or non-delivery of your order. We are unable to accept or
process any credit/debit card orders without a valid card payment in the name
of the registered cardholder.
Items ordered will be delivered as soon as possible in accordance with the
requested delivery service. All delivery charges shown are for 3 to 5 working
day delivery of items in stock, to U.K. mainland only. Charges for different
delivery services can by obtained by contacting Isec Solutions directly. All
delivery conditions and charges are subject to change without prior notice.
Every effort is made to ensure that delivery is made within the estimated time
scales and within a maximum of 10 days. All goods are subject to availability.
In the event that we are unable to supply your goods within 28 days, we will
inform you immediately and advise you of the expected delivery date.
Outstanding orders can be cancelled at any time. In instances where payment has
already been made, an alternative or refund in full for the item(s) concerned
will be given. In the event of any goods delivered by us being damaged in
transit, or failure to match the items ordered by you, then such details must
be notified by you to us within seven working days of receipt. If we receive no
such notification the customer will be deemed to have accepted the items as
satisfactory. We cannot be held liable for any consequential loss caused by
late delivery or failure to deliver by the company's appointed carrier.
Liability in such cases is limited to the value of those items, which are shown
to have not been received by the customer.
Returns and Exchanges
We want you to be entirely satisfied with every purchase made from
Isec Solutions as we aim to offer you excellent quality, value and service at
all times. An invoice will be dispatched to you for all purchases. This is your
proof of payment and also your guarantee. If you wish to return an item for
exchange or you have decided not to keep it, please contact us within 14 days
of receipt of item. Returned items must be accompanied by a copy of your paid
invoice and, where possible be accompanied by original packaging. Customers
should arrange their own return courier. If, however Isec Solutions, are
required to arrange pickup and return delivery of an item, the full cost of
arranging that service will be deducted from the refunded amount. After we have
established that the item is unused and undamaged, you will be refunded the
entire sales price excluding original cost of delivery, and if applicable, the
cost of return service. Within seven days. All goods must be in a new and
unused condition together. If you are in any doubt, please contact us on
telephone number 01623 792200.
We endeavour to keep product descriptions and specifications as up to
date as possible, however, manufacturers retain the right to alter
specifications without prior notice.
All products offered come with a 12 month manufacturers guarantee
unless otherwise stated, from the date of the original invoice against failure
to provide reasonable wear owing to defective workmanship or materials. The
guarantee excludes faults caused by accident, neglect or misuse. In the event
of a warranty claim, please return the item with a copy of the original invoice
Please clearly identify the area or part that has failed. All items must be
returned in a clean, dry condition.
Distance Selling Regulations
You have a right to cancel your order within seven working days following the
day after the date of delivery for any unused item purchased through the or
website under the distance selling regulations for refund. This does not apply
to any perishable goods, unsealed software or item personalised or made to your
To cancel any item, you can e-mail, telephone, or write to us quoting your
invoice number. You must take reasonable care of the items, and must not use
them. Goods must be returned to us within seven days of your notice to cancel.
Items may be returned to Isec Solutions, at the above shown address. All goods
are returned at your own expense unless the item is deemed faulty or incorrect,
where we will refund the cost on receipt of the goods. Should you require your
unwanted goods to be collected, we will deduct the appointed couriers direct
costs from the refund given.
Providing the goods are received back in an unused condition, and with all
accessories, you will receive a refund within thirty days of your notice to
We will not be liable for non-performances of our obligations caused
or resulting from industrial disputes or any other circumstances beyond the
reasonable control of the company such as act of God, riots, civil commotion,
flood, fire and legislation. If by reason of such circumstances it shall become
impossible within a reasonable time for the company to wholly or partly supply
the items ordered then the customer's liability will be limited to the value of
the items already supplied together with any associated delivery charges.
Any information displayed on our web site(s) or other printed matter
by the company is not regarded to be authoritative or certified as the best
practice and is only considered to be useful supplementary advice to other
certified codes of practice. All information on our web site is updated
Pricing and Print Errors
Prices and specifications are checked to the best of our ability, and whilst
every effort has been made to make them accurate, no responsibility will be
accepted for errors and omissions. We reserve the right to alter our prices and
specifications without notice.
Ownership of Goods
All items supplied to the customer remain the property of Isec Solutions until
final payment of all sums owing in respect of those goods has been received in
full by us.
Any complaint can be communicated directly to Isec Solutions. We will endeavour
to deal with your complaint within five working days of receipt. In the event
where we cannot resolve your complaint immediately we will advise a likely time
scale to you and keep you informed of any investigation.